Comical conversation with a telephone customer service representative at a large company whose services I need but I dread doing business with. The highlight: “At the end of the day, when I clock out here, I clock in as a church pastor with my husband. I would never work for a company that encourages or […]
On Customer Service
So, this is sort of a new one. It doesn’t surprise me, but I’m not sure how to take it. Me: How late will your sales department be open tonight Telephone customer service representative at mostly clueless large corporation that I am mostly forced to do business with again despite recent vows to the contrary: […]
Reason #53,712 why I sometimes wish I never went to journalism school: Every time I go to either Andy’s or Town and Country and see a waiter I remember used to work at the other place, I always want to know the back story. The other people with me usually aren’t all that interested.
A friend has called this article in Wired Magazine to my attention. Knowing the internet as I do, I realize the link may not work by the time you are seeing this. So, please indulge me as I summarize the piece (which I understand you can find in the October 2012 printed edition of the […]